Orders & Shipping

Order Processing
I will ship your order as quickly as possible. In-stock items, ordered on Monday through Friday usually leave my studio by the next business day. Orders placed during weekends will be processed on the following Monday (or Tuesday if holiday falls on Monday). Many items are made-to-order and may take up to 4 weeks to send. I will send you an email upon your order receipt with an estimate of the shipping date. If you are in a rush, please email me before you make your purchase in order to receive your shipping time estimate.

I will notify you via email if there are to be any delays. Custom orders will take longer to make, and I will discuss all timelines with you prior to finalizing your order.

All merchandise sold on this website is intended for personal use only and not for resale. I reserve the right to cancel all orders that are assessed to be for resale purposes.
All orders will be shipped by USPS, UPS or FedEx with the requirement of your signature unless otherwise requested.  Shipping charges are always added to the price of our products. We do not ship to P.O. Box numbers. You will receive an email with a tracking number when your item has been shipped.

Joanna Gollberg Jewelry, Inc is not responsible for delays in shipping or delivery, due to force of nature or other unmanageable events. Please also note that shipping charges are non-refundable and we do not pay for shipping, duties, or taxes on any items which are returned.  


International Orders

I no longer ship internationally due to likelihood of fraud. If you do not reside in the US and are interested in purchasing jewelry, please email me before placing an order.
Payment Methods

I currently accept Visa, MasterCard, Discover, American Express.
Sales Tax
Upon checkout, sales tax will be applied to all orders shipped to locations within the state of North Carolina.
The security of your personal information is exceptionally important to me. Your order will be processed via a secure server and the personal information you submit to me will be completely protected.